First and foremost; DO NOT PANIC. We’re going to sort this out together and we’re going to solve the mystery! **It’ll be fun!
There are a few different scenarios that could have played out here, but first we’ll want to confirm that the shipping address we have on file for you is correct. Email us and we’ll compare notes.
Our deliveries typically go to your mailbox as most orders are shipped in a flat envelope. Not expecting that eh? Very sneaky. Check there again!
Do you have a small mailbox? A full mailbox? Well then, your awesome Mail Carrier may have left your parcel in a safe spot on your property for you to find. It's like an easter egg hunt! Think: by your door, near your garage, with your concierge/building manager/or nosy neighbour, behind a plant, under the dog.. Where oh where…
Have you checked with everyone in your household to see if they have perhaps brought it in?
Alright! Last step, and this one is important y’all! Contact your nearest LOCAL post office as soon as you can! This is the best way to solve the mystery! They should be able to track down your Mail Carrier for the particular day that your order is showing as delivered and they should be able to let you know where it was left or if they still have it in their possession.
We’re right here with you still, holding your hand and getting to the bottom of this! We’re doing the dirty work (sitting on hold listening to the awful jingles) filing a claim with USPS or Canada Post on your behalf. We’ve got you!
**It will not be very fun but you could find your parcel from us which is kind of like a consolation prize?